Common questions
Straight answers about Support Coordination and Connection Services in WA for participants, families, and referring practitioners.
What is Support Coordination and Connection Services?
Support Coordination and Connection Services help people understand and implement their NDIS plan — connecting with providers, building capacity to navigate the system, tracking goals, and staying linked to the right services when circumstances shift. It is the language NDIS reforms are moving toward for what many participants have known as support coordination. Felix SCC delivers Support Coordination and Connection Services across Western Australia, Australia.
Do you provide support workers?
No. Felix SCC does not supply support workers, personal care, or other direct core-support shifts. If your plan needs those services, we help you find and connect with suitable providers as part of Support Coordination and Connection Services in WA.
Why is the company called Felix SCC?
SCC reflects our focus on Support Coordination and Connection Services. As NDIS legislation and policy evolve in that direction, we chose a name that stays aligned with how participants will be supported — coordinating plans and connecting people to suitable services — without losing the warm, relationship-led practice families expect in WA.
What is the G.U.I.D.E methodology?
G.U.I.D.E is Felix SCC’s five-phase framework for NDIS Support Coordination and Connection Services — Gather, Understand, Implement, Develop, Evaluate. It is designed to deliver consistent quality and stronger NDIS compliance through structured intake, risk management, monitoring, and plan transitions. Read more on our G.U.I.D.E methodology page.
Who does Felix SCC help?
Participants and families who need Support Coordination and Connection Services in Western Australia — plan coordination and provider connection — as well as practitioners referring someone who needs a trusted guide through their NDIS plan (not a support-worker agency).
Where do you work?
We are based in Perth and deliver Support Coordination and Connection Services across Western Australia, Australia — including metropolitan and greater WA pathways where we can support effectively.
How do I make a referral or enquiry?
Use the contact form or email contact@felixscc.au. Tell us a little about the person, their plan goals if known, and the best way to reach you — we will follow up for a conversation about Support Coordination and Connection Services.
Are you an NDIS registered provider?
Yes. Felix SCC is a registered NDIS provider. NDIS Provider Number: 4050175178. You can check this with the NDIS Quality and Safeguards Commission. Contact us if you have questions about a specific plan or referral.
Do you offer Support Coordination and Connection Services in Perth?
Yes. We provide NDIS Support Coordination and Connection Services across the Perth metropolitan area and wider Western Australia pathways where we can support effectively — including Level 2 coordination and higher-intensity coordination where a plan includes it.
What if I feel unsafe or let down by a provider?
You have the right to feel safe. See our safety — your rights page for advocacy, NDIS Commission complaints, and incident reporting. If someone is in immediate danger, call 000.
Where can I download your policies and procedures?
The 2026 policy and procedure suite is on our policies and procedures page as a downloadable Word document.
How do I make a complaint or give feedback?
See our complaints and feedback page (also available in Easy Read). You can also contact the NDIS Quality and Safeguards Commission at any time.
How do you handle privacy?
We treat personal and health information carefully and only use it to provide or improve Support Coordination and Connection Services. See our privacy notice (also available in Easy Read) for details.
How does The Felix Group fit in?
Felix SCC is the Support Coordination and Connection Services company of The Felix Group. The partnership gives us modern systems for clear, efficient, and careful delivery — so our people can stay focused on coordination. Learn more on how we work.