Participant rights

Emergency contacts

Felix SCC provides Support Coordination and Connection Services during business engagement hours. We are not an emergency service. Use the contacts below when you need urgent help.

Immediate danger

Call 000 (000) for police, fire, or ambulance.

Crisis and mental health support

  • Lifeline: 13 11 14
  • If you have a personal emergency plan or crisis contacts in your NDIS / health plan, use those first where safe to do so

Contacting Felix SCC

For non-emergency coordination issues, email contact@felixscc.au or use the contact form. We aim to acknowledge contact within our stated response standards on business days. Do not rely on email if you or someone else is in danger — call 000.

Safeguarding and complaints

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